How We Work

01. Initial Consultation

Our professional care consultants will arrange an initial consultation with you to discover your requirements and what you expect to receive from our carers. 

This can include:

  The forms of care that you need

  How long you will require our carers services (long-term/short-term)

  Any medical conditions you have and need help with

  The daily tasks you expect your carer to carry out

  Other particular requirements you may need

02. Carer/Housekeeper Search

After you have registered your interest in our services and have completed the initial assessment, we will be able to select a suitable carer for you. 

Our consultants will always ensure that the carers they select have the relevant experience and training to handle your case. 

We will interview these carers individually, ensuring that they can provide the quality of service we know our clients expect. We will conduct DBS police checks, qualification assessments and thoroughly verify their references. 

03. The Candidate Interviews

Once we have interviewed the carers we think will serve your needs best, you can interview them yourself. This can be done face-to-face or over a video call. However, we believe our carers will match your needs, only you will know best who will suit your requirements.

This is all part of our personally tailored service. By inviting you to vet your carer personally, we ultimately aim to create a genuinely bespoke care service that will meet all of your individual requirements. 

04. Confirmation of Employment

Once you have selected a carer that you feel will be the most appropriate for your needs, we will liaise between you and the carer to arrange for them to start working with you. Our payroll department will be able to help you arrange the payments necessary to employ our carers. 

Depending on the scale of the care services required, whether full-time live-in care or temporary short-term respite, we will take a certain proportion of the carers annual salary as a fee. This can all be worked out with our payroll department.